Question 1

How do I set up my balanball?

Accepted Answer

1.       Begin by inflating the inner ball supplied with your balanball cover until it is approximately three-quarters full.
2.       Secure the air in the inner ball: 
Insert the inflation plug into the inner ball to prevent air from escaping.
3.       Align the inner ball and the cover: 
Place the balanball cover over the inner ball, ensuring that the inflation inlet on the inner ball aligns with the inflation hole on the cover.
4.       Connect the inflation needle: 
Remove the plug from the inner ball and quickly insert the inflation needle through the cover’s inflation hole into the inflation inlet of the inner ball.
5.       Zip the balanball cover: 
Securely zip up the balanball cover around the inner ball.
6.       Inflate fully: 
Begin inflating the balanball to the desired firmness. During the process, gently press on the cover to ensure that the inflation hole on the cover remains properly aligned with the inflation inlet on the inner ball.
7.       Seal the air: 
Once inflated to the preferred firmness, swiftly remove the inflation needle and reinsert the plug to seal in the air.
The fully inflated, ready to work balanball should be firm/hard to touch and not  floppy/saggy at all. 
If you have an electric pump, it’ll go much faster

https://video.wixstatic.com/video/3acbac_fe81129084f64139a70fcbb3c496c1be/1080p/mp4/file.mp4

Question 2

How do I clean my balanball?

Accepted Answer

As with all upholstery fabric, the balanball cover should not be immersed in soapy water. 
     In the event of soiling, brush with a soft bristle brush, then wipe with a damp soft cloth.  
     If necessary, use a little dishwash liquid foam on the damp cloth and be sure to rinse off 
     the residue.  It is best not to soak/drench the fabric!  If required, remove the cover and 
     have it dry-cleaned.

Question 3

I ordered the wrong size, how do I swap it for the right size?

Accepted Answer

The balanball Refund & Return Policy (https://www.balanball.com/refund-return-policy)sets out the criteria.

Question 4

How do I choose the right size balanball?

Accepted Answer

Your height is the key determinant for choosing the correct size. See table.

Note: balanball is designed for a maximum weight of 150kgs. 
              A children’s size – 45 cm will be available soon.

Question 5

How long does shipping take?

Accepted Answer

Order Processing: 
Orders are typically processed and shipped within 3-5 business days from payment confirmation.
·         Exceptions: Processing times may be impacted during peak seasons, holidays, or sales events. You will be notified if there is a significant delay in the processing of your order.
      Delivery
·     Estimated Delivery: Delivery times vary based on your location and the shipping method selected:
o    Standard Shipping: 3-7 business days.
o    International Shipping: 7-21 business days.
·  Please see Terms and Conditions

Question 6

What payment methods do we accept?

Accepted Answer

Accepted Methods: 
We accept payments through debit and credit card (VISA and Mastercard) as well as Electronic Funds Transfers.
See: Payment Methods

Question 7

Can I use my balanball outdoors?

Accepted Answer

Your balanball can be used in every sitting situation from desk/office; artist’s easel and piano to lounge for TV/gaming and even outdoors. 
Please be aware of sharp edges both indoors and outdoors as these could damage your balanball.

Safety & Comfort Guidelines

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