Privacy Policy

Effective Date: 1 November 2024

1 Commitment to Privacy

balanball respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. By accessing our website or purchasing our products, you agree to the Terms outlined in this policy.

2 Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, billing/shipping address, and payment details.
Account Information: If you create an account, we collect your username, password, and account preferences.
Order Information: Details about your purchases, including product selections, order history, and transaction amounts.
Device and Usage Data: IP address, browser type, device identifiers, operating system, and browsing behaviour on our website (e.g., pages visited, time spent).
Cookies and Tracking Technologies: Information collected through cookies, pixels, or similar technologies to enhance website functionality and user experience.

3 How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfil your orders, including payment, shipping, and customer support.
Communication: To send order confirmations, updates, promotional offers (if opted in), and respond to einquiries.
Personalization: To customize your website experience, including showing products and offers tailored to your preferences.
Improvement: To analyse website performance, user behaviour, and feedback to improve our services and products.
Compliance: To comply with legal obligations, such as tax reporting and fraud prevention.

4 Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners, including:

Service Providers: Payment processors, shipping carriers, marketing platforms, and customer support providers.
Legal Obligations: Law enforcement or regulatory authorities when required to comply with legal processes or protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and shopping cart items.
Provide analytics to improve website performance.
Deliver targeted advertising.

You can manage or disable cookies through your browser settings. Doing so may affect website functionality.

6 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This includes retaining data for tax, legal, or accounting purposes.

7 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
Data Portability: Request a copy of your data in a structured, commonly used format.
Opt-Out: Opt-out of marketing communications or data processing for direct marketing purposes.

To exercise these rights, contact us info@balanball.com. We may require verification of your identity before processing your request.

8 Data Security

Although we implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction no data transmission or storage system can guarantee absolute security.

9 International Data Transfers

If you are accessing our website from outside the Republic of South Africa please note that your information may be transferred to and processed in a country with different privacy laws. By using our website, you consent to such transfers.

10 Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

11 Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Revised” date. Continued use of our website or services after such changes constitutes your acceptance of the revised policy.

12 Contact Information

If you have questions or concerns about our Privacy Policy, please contact us at:

Email: info@balanball.com